What is your Turn Around/Lead Time?
How Do I pay my invoice?
Who Do i make my check out to?
Can I get a sample of the material to test?
what type of images are best to send to you for recreation?
What shipping carrier do you use?
Can I provide my own account number for shipping or provide my own label?
Can I cancel my order?
Can I return my shipment for a refund?
Do you provide installations as well as stencils?
My company is holding a training class, can we hire one of your artists to attend and install some stencils?
SCROLL DOWN FOR ANSWERS
WHAT IS YOUR TURN AROUND/LEADTIME?
This depends on a multitude of factors (Please NOTE No project will go into design until payment has been received either by electronic or by mail)
Each Factor needs to be added together to find your estimated Lead Time
Design (Based on Design Level 1-4)
Level 1 and 2 - 1-2 business days
Level 3 - 2-5 business days
Level 4 - 5+ business days
Production (Based on Design level, Material, and total SqFt and current production orders)
1-499s/f - 1-2 business days
500-1999s/f - 2-5 business days
2000+s/f - 5+ business days
Shipping or Expedited Shipping (varies on your location, subject to change) 1-6 business days in the States
We do offer a Rush option (Not guaranteed on all orders).
A 25% fee plus a flat $25 will be added to all Rush orders.
It is always best to send us a quote. We answer in as fast as a few minutes during business hours.
HOW DO I PAY MY INVOICE?
You can pay by CC, bank wire, or by check
CC and Bank Wire payments can be made over the phone or through the invoice online
instructional pictures below
Any saved payments will not show us your account information. Only the last 4 digits will show for reference.
After payment is made you will receive a confirmation page. Please print this for your records. If you need another copy of your paid invoice please let us know.
WHO DO I MAKE A CHECK OUT TO?
Please make all checks out to FLOORmaps, Inc. or FLOORmaps Incorporated and send to:
810 NW 3rd St. Unit A
Bentonville, AR 72712
For large orders over $1000, we request that all checks be expedited.
CAN I GET A SAMPLE OF THE MATERIAL TO TEST?
Because application techniques, environmental & surface conditions vary, we cannot guarantee how the stencil design will perform under every circumstance. For this reason small 1'x1' samples of our standard 3.4 mil material , 80/20 perf material and tan 30 mil blast resistant material will be given upon request for testing purposes, we just ask that shipping is paid for.
Custom sample requests of the above material will be charged at a discounted rate. (Not to exceed 2’ x 2’)
To get your sample(s) today please submit a request.
WHAT TYPE OF IMAGES ARE BEST TO SEND TO YOU FOR RECREATION?
Vector files are always the best but we can always recreate an image using any file type. Please review the following link for preferred file types.
WHAT SHIPPING CARRIER DO YOU USE?
We primarily use FedEx
CAN I PROVIDE MY OWN FEDEX ACCOUNT NUMBER FOR SHIPPING OR PROVIDE MY OWN LABEL?
Yes you can, we would prefer that you do actually. :) You can email us a .pdf of the shipping label for us to print out.
CAN I CANCEL MY ORDER?
If there are any issues and you find that you no longer are in need of our stencil(s) please let us know as soon as possible. There will be a 25% fee collected to cover any production work.
CAN I RETURN MY SHIPMENT FOR A REFUND?
Unfortunately we do not offer refunds.
DO YOU PROVIDE INSTALLATIONS AS WELL AS STENCILS?
Yes we have artists that will come onto site to help and guide proper installation for our stencils. Please email us for a quote on this service. More information on our pricing page.
MY COMPANY IS HOLDING A TRAINING CLASS, CAN WE HIRE ONE OF YOUR ARTISTS TO ATTEND AND INSTALL SOME STENCILS?
Yes we can offer services to instruct your training classes, more information on our pricing page.