What is your Turn Around/Lead Time?

How Do I pay my invoice?

Who Do i make my check out to?

Can I get a sample of the material to test?

what type of images are best to send to you for recreation?

What shipping carrier do you use?

Can I provide my own account number for shipping or provide my own label?

Can I cancel my order?

Can I return my shipment for a refund?

Do you provide installations as well as stencils?

My company is holding a training class, can we hire one of your artists to attend and install some stencils?

SCROLL DOWN FOR ANSWERS

WHAT IS YOUR TURN AROUND/LEADTIME?

This depends on a multitude of factors (No project will go into final production until payment has been received either by electronic or by mail)

If a design(s) needs 0-4 total hrs of recreation then once payment is made, your order will go into final production within 1-2 business days. Designs needing 4+ will take on average 2-3 business days to reach final production which then may take time depending on the size of projects. Please review the below chart for average leadtimes. 

Final Production time

 

HOW DO I PAY MY INVOICE?

You can pay by CC, bank wire, or by check

CC and Bank Wire payments can be made over the phone or through the invoice online

instructional pictures below

Any saved payments will not show us your account information. Only the last 4 digits will show for reference.

After payment is made you will receive a confirmation page. Please print this for your records. If you need another copy of your paid invoice please let us know.

WHO DO I MAKE A CHECK OUT TO?

Please make all checks out to FLOORmaps, Inc. or FLOORmaps Incorporated and send to: 

PO BOX 5221
Bella Vista, AR 72715

For large orders over $1000, we request that all checks be expedited.

CAN I GET A SAMPLE OF THE MATERIAL TO TEST?

Yes, we will send samples upon request, they will be 1 foot by 1 foot and all we request is that shipping and handling be paid.

WHAT TYPE OF IMAGES ARE BEST TO SEND TO YOU FOR RECREATION?

Vector files are always the best but we can always recreate an image using any file type. Please review the following link for preferred file types. 

WHAT SHIPPING CARRIER DO YOU USE?

We primarily use FedEx

Expedited shipping given upon request. Quote will be adjusted for the additional costs.

Expedited shipping given upon request. Quote will be adjusted for the additional costs.

 

CAN I PROVIDE MY OWN FEDEX ACCOUNT NUMBER FOR SHIPPING OR PROVIDE MY OWN LABEL?

Yes you can, we would prefer that you do actually. :) You can email us a .pdf of the shipping label for us to print out.

CAN I CANCEL MY ORDER?

If there are any issues and you find that you no longer are in need of our stencil(s) please let us know as soon as possible. There will be a 25% fee collected to cover any production work.

CAN I RETURN MY SHIPMENT FOR A REFUND?

Unfortunately we do not offer refunds.

DO YOU PROVIDE INSTALLATIONS AS WELL AS STENCILS?

Yes we have artists that will come onto site to help and guide proper installation for our stencils. Please email us for a quote on this service. More information on our pricing page.

MY COMPANY IS HOLDING A TRAINING CLASS, CAN WE HIRE ONE OF YOUR ARTISTS TO ATTEND AND INSTALL SOME STENCILS?

Yes Rachel Knigge Bruce does offer her services to instruct your training classes, more information on our pricing page.